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Intermittent high load on opal14

May 30, 2024 at 7:47 PM UTC

Shared: San Francisco (USA)

Servers: opal14.opalstack.com

Resolved after 2d 20h 12m June 2, 2024 at 3:59 PM UTC

Fixed - We believe we identified the customer site that has been causing these issues and have taken action to mitigate it. We will continue to monitor a couple more days. (15:59 UTC — Jun 2)

At this time we are tracking an high load condition on opal14.opalstack.com (San Francisco shared hosting) which has been causing the server to become unresponsive on an intermittent basis. The problem appears to be caused by high memory usage by the system Apache service.

We’re working to identify the customer site that is causing the high memory usage and will work with them to resolve the issue once we’ve identified it. (19:47 UTC — May 30)

Last updated: May 30, 2024 at 7:47 PM UTC