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Opal14 not responding

March 30, 2024 at 11:04 PM UTC

Shared: San Francisco (USA)

Servers: opal14.opalstack.com

Resolved after 15h 48m March 31, 2024 at 2:53 PM UTC

Fixed - There was a second incident of the same type of problem but on a different site operated by the same customer. We’ve mitigated the problem to prevent it from occurring again and the server is stable at this time. (14:53 UTC — Mar 31)

Watching - Opal14 is back online. The cause of the issue was high Apache RAM usage which resulted from a bad rewrite rule in a customer site. We’ve isolated the site and are working with the customer to correct the problem. We’ll continue to monitor. (23:20 UTC — Mar 30)

Opal14 (SFO shared hosting) is currently not responding. We’re investigating at this time. (23:04 UTC — Mar 30)

Last updated: March 30, 2024 at 11:04 PM UTC