{
  "is": "issue",
  "title": "US webmail performance issues",
  "body": "\u003cp\u003e\u003cem\u003eFixed\u003c/em\u003e - We\u0026rsquo;ve seen no further performance issues on the US webmail system since implementing the new proxy, so we consider this issue to be resolved. \n  \u003cspan class=\"faded\"\u003e(19:18 UTC — Mar 17)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eWatching\u003c/em\u003e - We\u0026rsquo;ve deployed a new IMAP proxy on the US webmail server and the performance seems much better at this time. We\u0026rsquo;ll continue to monitor. \n  \u003cspan class=\"faded\"\u003e(01:20 UTC — Mar 17)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;re aware that the US webmail server has been having intermittent timeout issues, particularly during US business hours.\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;re working to resolve this but we expect that it will take at least a couple of weeks. Our recommended workaround in the interim is to use a desktop mail client or to run your own webmail server separately from our managed webmail instance.\u003c/p\u003e\n\u003cp\u003eDesktop email client configuration info is available in our user guide at: \u003ca href=\"https://docs.opalstack.com/user-guide/email/#email-client-configuration\"\u003eEmail Client Configuration\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eIf you\u0026rsquo;d like to run your own webmail server setup instructions are available at: \u003ca href=\"https://community.opalstack.com/d/1146-howto-run-your-own-roundcube-webmail-server-on-opalstack\"\u003eHOWTO run your own Roundcube webmail server on Opalstack\u003c/a\u003e \n  \u003cspan class=\"faded\"\u003e(18:20 UTC — Mar 7)\u003c/span\u003e\n\n\u003c/p\u003e\n",
  "createdAt": "2023-03-07 18:20:00 +0000 UTC",
  "lastMod": "2023-03-07 18:20:00 +0000 UTC",
  "permalink": "https://opalstackstatus.com/issues/2023-03-07-us-webmail-performance-issues/",
  "severity": "down",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2023-03-17 19:18:40",
  "affected": ["IMAP/POP3 (USA)", "Webmail (USA)"],
  "filename": "2023-03-07-us-webmail-performance-issues.md"
}