{
  "is": "issue",
  "title": "Slow logins on US SMTP",
  "body": "\u003cp\u003e\u003cem\u003eFixed\u003c/em\u003e - The US SMTP server has remained stable following the upgrade and improved configuration. \n  \u003cspan class=\"faded\"\u003e(04:43 UTC — Aug 19)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eWatching\u003c/em\u003e - We\u0026rsquo;ve implemented a fix and authentication is working normally at this time. We\u0026rsquo;ll continue to monitor. \n  \u003cspan class=\"faded\"\u003e(01:49 UTC — Aug 19)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eWatching\u003c/em\u003e - The original US SMTP is back online. We\u0026rsquo;ll continue to troubleshoot and monitor. \n  \u003cspan class=\"faded\"\u003e(00:36 UTC — Aug 19)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eIdentified\u003c/em\u003e - We\u0026rsquo;ve taken the original US SMTP offline for an emergency upgrade. \n  \u003cspan class=\"faded\"\u003e(00:25 UTC — Aug 19)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eWatching\u003c/em\u003e - The second server is online and is slowly picking up its share of the traffic.\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;ll continue to monitor until we\u0026rsquo;re satisfied that this issue is resolved. \n  \u003cspan class=\"faded\"\u003e(23:21 UTC — Aug 18)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eIdentified\u003c/em\u003e - We believe the issue is higher-than-average mail traffic, so we\u0026rsquo;re adding a SMTP server to the pool to take up some of the load. \n  \u003cspan class=\"faded\"\u003e(22:43 UTC — Aug 18)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003eAt this time logins to Opalstack\u0026rsquo;s US SMTP server are running slowly. Customers may see longer message sending times as a result.\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;re investigating the issue and will update this post when more info is available. \n  \u003cspan class=\"faded\"\u003e(21:21 UTC — Aug 18)\u003c/span\u003e\n\n\u003c/p\u003e\n",
  "createdAt": "2022-08-18 21:21:00 +0000 UTC",
  "lastMod": "2022-08-18 21:21:00 +0000 UTC",
  "permalink": "https://opalstackstatus.com/issues/2022-08-18-slow-logins-on-us-smtp/",
  "severity": "down",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2022-08-19 04:43:10",
  "affected": ["SMTP (USA)"],
  "filename": "2022-08-18-slow-logins-on-us-smtp.md"
}