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Service disruption caused by firewall issue

February 10, 2022 at 7:43 PM UTC

Germany Shared: Dallas (USA) Shared: Frankfurt (DE) Shared: Hong Kong (HK) Shared: Phoenix (USA) Shared: San Francisco (USA) Shared: Singapore (SG) Shared: Washington D.C. (USA) Singapore USA

Resolved after 5m February 10, 2022 at 7:48 PM UTC

About an hour ago we deployed a firewall update that had the unintended side effect of blocking our resolving DNS servers.

This caused various issues on customer sites on shared hosting, usually showing up as a “504 Gateway Timeout” error.

The issue has been resolved and all customer sites should be working now as they were prior to the change. (19:43 UTC — Feb 10)

Last updated: February 10, 2022 at 7:43 PM UTC