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EU VPS and NS connectivity problems

January 25, 2021 at 6:56 PM UTC

Germany VPS: Frankfurt (DE)

Servers: ns3.de.opalstack.com

Resolved after 3h 9m January 25, 2021 at 10:05 PM UTC

Fixed - The upstream issue has been resolved. (22:05 UTC — Jan 25)

Watching - All EU services are back online. We’ll continue to monitor until resolution of the upstream issue is confirmed. (20:03 UTC — Jan 25)

Watching - At this time connectivity to most of our EU services has been restored. ns3.de.opalstack.com and one customer VPS remain affected. (19:29 UTC — Jan 25)

Identified - This issue is also affecting all of our DE name servers. We’re working to restore service ASAP but if you are using our DE NS and need an immediate workaround please change your NS over to our US name servers. (19:11 UTC — Jan 25)

Identified - We’ve confirmed that there is an outage in the Linode data center that hosts our EU VPS: https://status.linode.com/incidents/dm9mc14kv2t4

We’ll update this post when more info is available. (19:03 UTC — Jan 25)

There seems to be a loss of connectivity in our EU VPS datacenter. We’re investigating at this time. (18:56 UTC — Jan 25)

Last updated: January 25, 2021 at 6:56 PM UTC