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US IMAP service performance degraded

January 19, 2021 at 8:35 PM UTC

IMAP/POP3 (USA) Webmail (USA)

Resolved after 47m January 19, 2021 at 9:22 PM UTC

Fixed - The US IMAP server is back online and is operating normally. We’ll be upgrading the server in February to avoid future problems. (21:22 UTC — Jan 19)

Watching - We’ve rebooted the US IMAP server and are monitoring. (20:57 UTC — Jan 19)

The IMAP service on our US mail system is currently running very slowly. We’re working to correct that at this time.

This is also causing timeouts and errors for users accessing Opalstack webmail, including users of our German mail system. (20:35 UTC — Jan 19)

Last updated: January 19, 2021 at 8:35 PM UTC