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Opal3 not responding

January 17, 2021 at 3:39 PM UTC

Shared: San Francisco (USA)

Servers: opal3.opalstack.com

Resolved after 1h 19m January 17, 2021 at 4:59 PM UTC

Fixed - The problem was caused by extremely high RAM usage from a process run by a hosting customer. We’ve notified the customer of the problem and have taken steps to prevent it from happening again. (16:59 UTC — Jan 17)

Fixed - Opal3 is stable after the reboot. We’ll update this post when we’ve determined the cause of the outage. (16:25 UTC — Jan 17)

Investigating - Opal3 is back online after a reboot. The cause of the outage is still under investigation. (15:59 UTC — Jan 17)

Investigating - We’re rebooting Opal3 at this time. (15:52 UTC — Jan 17)

opal3.opalstack.com is currently not responding. We’ll follow up here when more info is available. (15:39 UTC — Jan 17)

Last updated: January 17, 2021 at 3:39 PM UTC