{
  "is": "issue",
  "title": "US SMTP blocked by outlook.com",
  "body": "\u003cp\u003e\u003cem\u003eFixed\u003c/em\u003e - Microsoft is no longer blocking our US SMTP. \n  \u003cspan class=\"faded\"\u003e(06:08 UTC — Nov 2)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eWatching\u003c/em\u003e - Microsoft has responded saying that our US SMTP will be removed from the blacklist within the next 24-48 hours. \n  \u003cspan class=\"faded\"\u003e(04:13 UTC — Oct 31)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eIdentified\u003c/em\u003e - Microsoft have responded to our inquiry. It appears that the recent influx of WebFaction customers 🎉 has caused a sudden increase our outgoing mail volume and that this is what triggered the block.\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;ve verified via Microsoft\u0026rsquo;s own postmaster tools that there have been zero complaints regarding mail from our US SMTP and have provided this data to Microsoft for consideration.\u003c/p\u003e\n\u003cp\u003eWe hope to follow up with a resolution to this issue as soon as possible. Thank you for your patience. \n  \u003cspan class=\"faded\"\u003e(23:49 UTC — Oct 28)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003eOur US SMTP server smtp.us.opalstack.com is currently on a Microsoft block list used by the following domains and their non-US equivalents:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ehotmail.com\u003c/li\u003e\n\u003cli\u003elive.com\u003c/li\u003e\n\u003cli\u003emsn.com\u003c/li\u003e\n\u003cli\u003eoutlook.com\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe\u0026rsquo;re working to get the server delisted at this time. \n  \u003cspan class=\"faded\"\u003e(22:50 UTC — Oct 25)\u003c/span\u003e\n\n\u003c/p\u003e\n",
  "createdAt": "2020-10-25 22:50:00 +0000 UTC",
  "lastMod": "2020-10-25 22:50:00 +0000 UTC",
  "permalink": "https://opalstackstatus.com/issues/2020-10-25-us-smtp-blocked-by-outlookcom/",
  "severity": "down",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2020-11-02 06:08:24",
  "affected": ["SMTP (USA)"],
  "filename": "2020-10-25-us-smtp-blocked-by-outlookcom.md"
}