Opalstack - Delayed domain updates – Incident details

Delayed domain updates

Resolved
Operational
Started over 2 years agoLasted about 2 hours

Affected

Asia-Pacific and India Hosting

DNS

Updates
  • Resolved
    Resolved

    The backlog of domain updates is now clear.

  • Investigating
    Investigating

    At this time (Thu Dec 29 02:17:55 UTC 2022) there is a backlog of domain updates which are waiting to be deployed to our name servers. Customers who are affected by this will see domains listed as "Pending" in their Opalstack dashboards.

    The actual processing delay is on our Singapore name servers. If your domain is using the US or DE name servers then they'll still appear as pending but the domains will actually be updated on the NS. Only domains that use the Singapore servers will actually be affected, and it's only a small number at this time.

    The cause of the issue appears to be network-related so we're working with our upstream providers to resolve this.

    We'll update this post when more information is available.