Opalstack - Opal12 was offline – Incident details

All systems operational

Opal12 was offline

Resolved
Operational
Started almost 3 years agoLasted 6 days

Affected

Americas Hosting

Operational from 6:53 PM to 2:35 AM

Web Hosting - Shared

Operational from 6:53 PM to 2:35 AM

opal1.opalstack.com

Operational from 6:53 PM to 2:35 AM

Updates
  • Resolved
    Resolved

    We've confirmed that the maintenance is complete and there are no further issues at this time.

  • Update
    Update

    Opal12 is back online and we're awaiting confirmation from the data center that the maintenance is complete.

  • Update
    Update

    Opal12 is now offline for scheduled maintenance.

  • Update
    Update

    Opal12 will be going offline for troubleshooting and repair in approximately 50 minutes at 9PM US/Eastern time.

  • Update
    Update

    We've scheduled maintenance downtime on opal12 to correct the issue with the network controller. Details are at https://status.opalstack.com/schedules/36.

  • Monitoring
    Monitoring

    We suspect that the server's network controller is failing. We're now working with the data center team to have the problem corrected.

  • Investigating
    Investigating

    Opal12 (Washington DC shared hosting) was offline for approximately 25 minutes beginning at 18:53 UTC due to an interruption in network connectivity.

    We rebooted the server approximately 10 minutes later.

    The server is back online and we're working with our data center team to determine the cause of the problem.