Opalstack - Service disruption caused by firewall issue – Incident details

Service disruption caused by firewall issue

Resolved
Operational
Started about 3 years agoLasted less than a minute

Affected

Americas Hosting

Updates
  • Resolved
    Resolved

    About an hour ago we deployed a firewall update that had the unintended side effect of blocking our resolving DNS servers.

    This caused various issues on customer sites on shared hosting, usually showing up as a "504 Gateway Timeout" error.

    The issue has been resolved and all customer sites should be working now as they were prior to the change.