Opalstack - Slow IMAP performance – Incident details

All systems operational

Slow IMAP performance

Resolved
Major outage
Started about 5 years agoLasted 5 days

Affected

Americas Hosting

Email - SMTP

Updates
  • Resolved
    Resolved

    All pending mail imports have been completed and the IMAP servers are operating normally.

  • Monitoring
    Monitoring

    The US IMAP service is currently under heavy load while importing mail for new customers.

  • Investigating
    Investigating

    At this time we're importing hundreds of gigabytes of mail for new customers migrating from WebFaction. This is causing heavy load on our IMAP servers so you may see slow performance in our webmail system, IMAP clients, and POP3 downloads over the next few days.

    We'll update this post when the imports are complete.