Opalstack - US SMTP blocked by outlook.com – Incident details

US SMTP blocked by outlook.com

Resolved
Operational
Started over 5 years agoLasted 7 days

Affected

Americas Hosting

Email - SMTP

Updates
  • Resolved
    Resolved

    Microsoft is no longer blocking our US SMTP.

  • Monitoring
    Monitoring

    Microsoft has responded saying that our US SMTP will be removed from the blacklist within the next 24-48 hours.

  • Identified
    Identified

    Microsoft have responded to our inquiry. It appears that the recent influx of WebFaction customers 🎉 has caused a sudden increase our outgoing mail volume and that this is what triggered the block.

    We've verified via Microsoft's own postmaster tools that there have been zero complaints regarding mail from our US SMTP and have provided this data to Microsoft for consideration.

    We hope to follow up with a resolution to this issue as soon as possible. Thank you for your patience.

  • Investigating
    Investigating

    Our US SMTP server smtp.us.opalstack.com is currently on a Microsoft block list used by the following domains and their non-US equivalents:

    • hotmail.com
    • live.com
    • msn.com
    • outlook.com

    We're working to get the server delisted at this time.