Opalstack - Service disruption in San Francisco – Incident details

All systems operational

Service disruption in San Francisco

Resolved
Operational
Started almost 6 years agoLasted about 3 hours

Affected

Americas Hosting

Operational from 1:00 PM to 4:17 PM

Web Hosting - Shared

Operational from 1:00 PM to 4:17 PM

opal3.opalstack.com

Operational from 1:00 PM to 4:17 PM

Updates
  • Resolved
    Resolved

    All SFO servers are now back online.

  • Update
    Update

    vps15 and mx2.us are back online.

  • Update
    Update

    The webmail server is back online and is operational with the exception of sending mail. We're still waiting on the remaining servers to come back online.

  • Identified
    Identified

    The data center team reports:

    The issue has been identified as a utility power issue. Power is transferred to generators and is currently running stable and network connectivity is restored for the vast majority of the services.

    We're starting to see the remaining machines come online at this time.

  • Update
    Update

    opal3.opalstack.com is back online at this time. Other servers are still offline and we're awaiting a report on the initial investigation from the data center team.

  • Investigating
    Investigating

    Services in our San Francisco data center are currently disrupted. The following servers are affected:

    • community.opalstack.com
    • mx2.us.opalstack.com
    • opal3.opalstack.com
    • smtp2.us.opalstack.com
    • vps4.opalstack.com
    • vps5.opalstack.com
    • vps6.opalstack.com
    • vps13.opalstack.com
    • vps15.opalstack.com
    • vps16.opalstack.com
    • vps17.opalstack.com
    • vps19.opalstack.com
    • vps21.opalstack.com
    • vps24.opalstack.com
    • vps28.opalstack.com
    • webmail.us.opalstack.com

    We'll update this post as soon as more information is available.