Opalstack - Opal4 not responding – Incident details

All systems operational

Opal4 not responding

Resolved
Operational
Started over 6 years agoLasted 1 day

Affected

Americas Hosting

Operational from 10:55 PM to 4:02 PM

Web Hosting - Shared

Operational from 10:55 PM to 4:02 PM

opal4.opalstack.com

Operational from 10:55 PM to 4:02 PM

Updates
  • Resolved
    Resolved

    We've successfully mitigated the attack and Opal4 has been stable since our last update.

  • Monitoring
    Monitoring

    We've identified an ongoing attack pattern against sites on opal4 and have taken steps to mitigate it platform-wide. We'll continue to monitor.

  • Update
    Update

    Opal4 is back online.

    The problem was caused by high load following heavy RAM usage by the system `httpd` service. We're still investigating the cause of the RAM usage.

  • Investigating
    Investigating

    Opal4 is currently unresponsive. We'll update this incident when more info is available.