Opalstack - DE IMAP service offline – Incident details

DE IMAP service offline

Resolved
Operational
Started about 6 years agoLasted about 11 hours

Affected

Europe Hosting

Email - SMTP

Updates
  • Resolved
    Resolved

    The disk array rebuild is complete.

  • Update
    Update

    The failed disk has been replaced and the DE IMAP service is operational at this time.

    Disk performance may be slightly degraded while the disk array rebuilds.

    We'll post a final update when the array rebuild is complete.

  • Monitoring
    Monitoring

    The DE IMAP service is back online. We'll continue to monitor.

  • Identified
    Identified

    The DE IMAP server has experienced a disk failure. The storage array is currently rebuilding. We'll update with an ETA as soon as we have one.

  • Investigating
    Investigating

    Our IMAP service in Germany has been offline since around 11:30 AM 12 Feb 2020. We're working to identify the cause at this time.