Opalstack - Change to default SPF and DMARC policies – Incident details

All systems operational

Change to default SPF and DMARC policies

Resolved
Operational
Started 11 months agoLasted less than a minute

Affected

Americas Hosting

Email - SMTP

Updates
  • Resolved
    Resolved

    On 23 January 2024 we began publishing default SPF and DMARC DNS records for domains that use Opalstack's DNS and mail systems.

    The default policies that we published were somewhat restrictive and were causing mail sent from some customer domains to go to spam so we've made the following changes to the policies:

    • The policy for SPF has been changed from hard fail "-all" to soft fail "~all".
    • The policy for DMARC has been changed from "quarantine" to "none".

    The net result of these changes is that customer mail is still compliant with SPF and DMARC but with a less-restrictive policy to help legitimate mail arrive in your inbox.