Opalstack - US IMAP service performance degraded – Incident details

US IMAP service performance degraded

Resolved
Operational
Started about 5 years agoLasted about 1 hour

Affected

Americas Hosting

Email - SMTP

Updates
  • Resolved
    Resolved

    The US IMAP server is back online and is operating normally. We'll be upgrading the server in February to avoid future problems.

  • Monitoring
    Monitoring

    We've rebooted the US IMAP server and are monitoring.

  • Investigating
    Investigating

    The IMAP service on our US mail system is currently running very slowly. We're working to correct that at this time.

    This is also causing timeouts and errors for users accessing Opalstack webmail, including users of our German mail system.