Germany on Opalstack Status

[Resolved] DNS outage (resolved)

Fri, 31 May 2024 11:45:00 +0000

About 1 hour ago a failed DNS sync with our alternate DNS provider caused an outage in our DNS servers. The outage lasted approximately 1 hour during which customers may have experience trouble accessing Opalstack systems.

The problem has been resolved and all DNS services are working normally at this time, however there may be lingering effects due to global DNS propagation. These issues will resolve themselves over the next few hours. You may be able to resolve them sooner for yourself by flushing your DNS and/or by power-cycling your devices. (11:45 UTC — May 31)

[Resolved] ns3.de.opalstack.com offline, causing control panel delays

Tue, 15 Aug 2023 21:58:00 +0000

At this time our German name server ns3.de.opalstack.com is offline for emergency maintenance.

The other 2 German regional NS are still online and domains that use those NS are working, but since we’re not able to push system updates to ns3.de.opalstack.com there are several pending control panel operations that cannot be completed until the server is back online.

These items will be finalized automatically once the server is back online.

Update: The server is now back online and updates are back to normal. (21:58 UTC — Aug 15)

[Resolved] London VPS services offline

Mon, 01 Aug 2022 21:49:38 +0000

Fixed - The London VPS service has been stable since our last update. (14:07 UTC — Aug 3)

Watching - The data center reports that the power issue is resolved. All London VPS services (including the ns2.de.opalstack.com name server) are back online at this time. We will continue to monitor. (23:00 UTC — Aug 2)

Identified - The problem has been identified as a power issue; the data center team is still working to restore service. (22:21 UTC — Aug 2)

Identified - Note that our name server ns2.de.opalstack.com is located in the London data center. If your domain uses our DE name servers then you may possibly see intermittent problems accessing your site until this issue is resolved. (21:51 UTC — Aug 2)

Identified - The London VPS data center has lost connectivity again. The data center is working to restore service. (21:32 UTC — Aug 2)

Fixed - London VPS service is fully restored. (00:19 UTC — Aug 2)

Watching - Connectivity has been restored while the data center team continues to implement the fix. (23:30 UTC — Aug 1)

Identified - The issue has been identified and a fix is being implemented. (22:30 UTC — Aug 1)

Investigating - The London data center has confirmed a loss of connectivity. The investigation is ongoing. (22:09 UTC — Aug 1)

All Opalstack VPS located in London are currently offline. We’re investigating and will update this post when more info is available. (21:49 UTC — Aug 1)

[Resolved] Service disruption caused by firewall issue

Thu, 10 Feb 2022 19:43:00 +0000

About an hour ago we deployed a firewall update that had the unintended side effect of blocking our resolving DNS servers.

This caused various issues on customer sites on shared hosting, usually showing up as a “504 Gateway Timeout” error.

The issue has been resolved and all customer sites should be working now as they were prior to the change. (19:43 UTC — Feb 10)

[Resolved] Network outage affecting domains that use Opalstack DE name servers

Tue, 25 May 2021 00:20:00 +0000

Fixed - All DE services are back online. (01:42 UTC — May 26)

Watching - Service has been partially restored. The remaining affected servers are ns2.de.opalstack.com and 5 private customer VPS.

We’ll continue to monitor and update as the service is restored. (01:14 UTC — May 26)

Our DE name servers, SMTP, and several customer VPS located in Frankfurt, Germany are currently offline due to a connectivity issue with one of our regional providers there.

They’re working to restore service. In the interim, we are relocating our DE nameservers to new locations.

Since the DE name servers are affected, this is unfortunately affecting all domains that use Opalstack’s DE name servers. We’re hopeful that service will be restored quickly but if it is not then you may want to switch the NS for your domain to one of our other regional sets of name servers. Our regional NS are listed at: What are your name servers?

We’ll update this post as soon as more information is available. (00:20 UTC — May 25)

[Resolved] EU VPS and NS connectivity problems

Mon, 25 Jan 2021 18:56:00 +0000

Fixed - The upstream issue has been resolved. (22:05 UTC — Jan 25)

Watching - All EU services are back online. We’ll continue to monitor until resolution of the upstream issue is confirmed. (20:03 UTC — Jan 25)

Watching - At this time connectivity to most of our EU services has been restored. ns3.de.opalstack.com and one customer VPS remain affected. (19:29 UTC — Jan 25)

Identified - This issue is also affecting all of our DE name servers. We’re working to restore service ASAP but if you are using our DE NS and need an immediate workaround please change your NS over to our US name servers. (19:11 UTC — Jan 25)

Identified - We’ve confirmed that there is an outage in the Linode data center that hosts our EU VPS: https://status.linode.com/incidents/dm9mc14kv2t4

We’ll update this post when more info is available. (19:03 UTC — Jan 25)

There seems to be a loss of connectivity in our EU VPS datacenter. We’re investigating at this time. (18:56 UTC — Jan 25)