Control Panel on Opalstack Status

[Resolved] Control panel SSL certificate was expired

Fri, 29 Aug 2025 00:05:36 +0000

About 1 hour ago the SSL certificate for the control panel expired due to an administrative error on our end. While the certificate was expired, web traffic and API requests to https://my.opalstack.com/ were disrupted due to the invalid certificate.

The problem has been corrected as of a few moments ago and all services are back online. Apologies for the trouble. (00:05 UTC — Aug 29)

[Resolved] Control panel and API offline

Tue, 22 Jul 2025 23:16:00 +0000

Fixed - The control panel updated was completed approximately 9 hours ago, apologies for the late update. (12:44 UTC — Jul 23)

The control panel at my.opalstack.com and related API are offline for scheduled maintenance. (23:16 UTC — Jul 22)

[Resolved] Control panel delays for US email

Wed, 03 Apr 2024 19:46:00 +0000

At the present time there is a backlog of mailbox and email address changes for the US email system that are waiting to be processed. We expect this backlog to be clear within the next 2-3 hours.

There is no delay in mail delivery, this is only affecting changes to email objects made via our customer control panel. (19:46 UTC — Apr 3)

[Resolved] Control panel processing delays

Mon, 18 Mar 2024 18:25:06 +0000

Fixed - The backlog of pending items is now clear. (22:04 UTC — Mar 18)

At this time there is a log backlog of pending operations in the control panel. We’re working to clear the backlog and will update this post when the issue is resolved. (18:25 UTC — Mar 18)

[Resolved] DNS issue for opalstack.com causing control panel delays and other issues

Tue, 12 Mar 2024 14:24:00 +0000

Fixed - DNS has propagated on our end and the backlog of pending control panel changes is now clear.

If you have DNS problems like “host not found” when accessing any Opalstack systems then please try flushing your local DNS cache: https://www.wikihow.com/Flush-DNS

For further assistance please email the Opalstack support team. (15:46 UTC — Mar 12)

Watching - We’ve identified the problem as 2 name servers which were failing to return records for opalstack.com hostnames. We’ve removed those name servers from our pool and are monitoring while the DNS change propagates. (15:00 UTC — Mar 12)

At this time there is a delay in processing new items and changes in the control panel at https://my.opalstack.com/. We’re looking into it and will follow up as soon as possible. (14:24 UTC — Mar 12)

[Resolved] Dashboard disk usage stats incorrect

Fri, 16 Sep 2022 15:52:03 +0000

Fixed - A fix has been deployed. Dashboard usage charts will return to normal in 8 hours when the old data has rotated out. (17:39 UTC — Sep 16)

There’s currently a problem with the display of disk usage statistics in the Opalstack dashboard which will cause customers to see reported usage much higher than their actual usage. We’re working on a fix at this time. (15:52 UTC — Sep 16)

[Resolved] Dashboard control loop issue

Sun, 08 Aug 2021 00:57:00 +0000

Fixed - The dashboard and API are back online.

The problem was caused by human error by one of our team while using our admin shell to make a mass update to a single customer’s websites during a migration. This kicked off a massive cascade of events which overloaded the control loop.

This was strictly an admin error - the WebFaction migration tool that many customers are using is safe to use.

We’ve rolled back the updates and have cleared the pending updates from the control loop and all systems are operating normally at this time.

This issue affected Apache/PHP-CGI applications in the dashboard. We believe there should not be any lingering issues but if you notice a problem with any of your Apache/PHP-CGI applications then please try an edit+save cycle on the application and wait a minute for the changes to take effect. If the problem persists then please contact Opalstack Support for further assistance. (02:12 UTC — Aug 8)

Identified - We’ve taken the dashboard offline while we work to resolve this. (01:05 UTC — Aug 8)

At this time there is an issue with our control loop which deploys changes from the dashboard to our servers. Dashboard changes will remain pending until the issue is resolved. We’ll update this post as soon as possible. (00:57 UTC — Aug 8)

[Resolved] Delay in dashboard operations

Sun, 01 Aug 2021 23:12:53 +0000

Fixed - The problem has been corrected and the dashboard operation backlog is cleared. (04:51 UTC — Aug 2)

At this time there is a significant delay in the time that it is taking for changes made in the Opalstack dashboard (ie creating or modifying domains, apps, sites, email, shell users, etc).

We’re investigating the issue and will update this post when more info is available. (23:12 UTC — Aug 1)

[Resolved] Control panel and API down for scheduled maintenance.

Sat, 17 Apr 2021 04:45:00 +0000

Fixed - The control panel and API are back online. (05:06 UTC — Apr 17)

Watching - We expect the service will be back online in ~15 minutes. (04:48 UTC — Apr 17)

The control panel and API are down for scheduled maintenance. We’ll update this post when the service is back online. (04:45 UTC — Apr 17)

[Resolved] Dashboard was not pushing changes

Wed, 09 Dec 2020 17:30:00 +0000

Four hours ago at approximately 17:30 UTC today on 09 Dec 2020 a bug was introduced into our admin dashboard that blocked the ability for new changes to be pushed out to servers.

This affected all dashboard operations: new apps, new sites, email, domains, etc were held back due to the bug.

It’s been corrected and most items should be caught up within the next 30 minutes. Let’s Encrypt certificates may take a while longer but will eventually go through. (17:30 UTC — Dec 9)

[Resolved] Control Panel CSS broken

Wed, 04 Dec 2019 16:15:00 +0000

The main control panel CSS was briefly broken this morning which may have rendered the panel unusable for customers. The error has been corrected. (16:15 UTC — Dec 4)

[Resolved] Control panel issue

Mon, 25 Nov 2019 07:00:00 +0000

At around 7AM UTC on 25 November 2019 a problem developed with the API tokens used by the control panel. As a result, mail users and other items added via the control panel after that time may not have been created correctly.

The token issue is resolved. If you notice any problems with mail users, shell users, applications, and other items created via the panel in the past 24-36 hours then please contact our support team for assistance. (07:00 UTC — Nov 25)