Community Forum on Opalstack Status

[Resolved] US SMTP and community forum are offline

Wed, 18 Oct 2023 01:23:00 +0000

Fixed - The US SMTP server and community forum are back online. (01:35 UTC — Oct 18)

At this time our US SMTP server (outgoing mail) and our community forum are offline. We’re investigating and will update this post when more information is available. (01:23 UTC — Oct 18)

[Resolved] SFO VPS service disruption

Wed, 26 Jan 2022 20:00:00 +0000

Fixed - We’ve received confirmation that the incident is resolved. (22:05 UTC — Jan 26)

Watching - All services are back online and the pending items in the dashboard control loop have been completed.

We’re awaiting final confirmation from our provider that the issue is fully resolved. (21:42 UTC — Jan 26)

Watching - The data center team has identified the issue and we’re starting to see services come back online. (21:36 UTC — Jan 26)

Identified - Our provider has notified us that this is a cloud storage connectivity issue in their SFO cloud service.

We’ll post another update when we have more information. (21:26 UTC — Jan 26)

Several San Francisco VPS are currently experiencing connectivity issues, including our community forum, US webmail, and US SMTP service.

A small number of customer web hosting VPS are also affected.

This same issue is causing delays in our dashboard control loop, so customer may see new/updated items in their dashboard stuck in a pending state until this is resolved.

We’re looking into this now and will follow up when more information is available. (20:00 UTC — Jan 26)

[Resolved] Service disruption in San Francisco

Sun, 16 Aug 2020 13:00:00 +0000

Fixed - All SFO servers are now back online. (16:17 UTC — Aug 16)

Identified - vps15 and mx2.us are back online. (15:54 UTC — Aug 16)

Identified - The webmail server is back online and is operational with the exception of sending mail. We’re still waiting on the remaining servers to come back online. (15:26 UTC — Aug 16)

Identified - The data center team reports:

The issue has been identified as a utility power issue. Power is transferred to generators and is currently running stable and network connectivity is restored for the vast majority of the services.

We’re starting to see the remaining machines come online at this time. (15:08 UTC — Aug 16)

Investigating - opal3.opalstack.com is back online at this time. Other servers are still offline and we’re awaiting a report on the initial investigation from the data center team. (14:19 UTC — Aug 16)

Services in our San Francisco data center are currently disrupted. The following servers are affected:

community.opalstack.com
mx2.us.opalstack.com
opal3.opalstack.com
smtp2.us.opalstack.com
vps4.opalstack.com
vps5.opalstack.com
vps6.opalstack.com
vps13.opalstack.com
vps15.opalstack.com
vps16.opalstack.com
vps17.opalstack.com
vps19.opalstack.com
vps21.opalstack.com
vps24.opalstack.com
vps28.opalstack.com
webmail.us.opalstack.com

We’ll update this post as soon as more information is available. (13:00 UTC — Aug 16)